Terms of service
Return & Exchange Policy - Damaged Item Received
Eligibility
If you receive a product that is damaged or has a manufacturing defect (broken, malfunctioning, missing parts), you're entitled to a full replacement or refund within 14 days of the delivery date.
Steps You Need to Take
- Contact Us Promptly: Reach out within 48 hours of receiving your shipment via WhatsApp or Email, and if possible, before signing for delivery if the damage is visible from the outside.
- Proof of Damage: Send clear photos or a video of the damaged item, along with a photo of the shipping label and the packaging (both outside and inside).
- Keep the Item: Please don't dispose of the product or its packaging until we confirm your final resolution (replacement or refund).
Available Resolutions
- Free Replacement: We'll send you a new item at no extra cost — this is the default option.
- Full Refund: If the item is unavailable or you prefer a refund, the full amount will be returned within 5-7 business days to your original payment method.
- Shipping Costs: For damaged items, return and re-shipping costs are covered by the store, not the customer.
Exceptions
- Damage resulting from customer misuse after delivery is not covered.
- The item must be in its original condition (unused) if a refund is chosen.